The trial is free, so you never pay before you have seen the product on your own property. If the first paid month does not work out, write to us within 14 days of the first charge and we refund it in full — no forms, no questions beyond what helps us improve. After that, cancellation stops future charges at the end of the paid period; partial months are not refunded. This 14-day promise is our own goodwill policy for business customers; where you contract as a consumer under mandatory local law (for example an individual host), any statutory withdrawal rights apply in addition and are not limited by this policy.
If you dispute a subscription charge with your bank instead of writing to us, we may suspend the workspace while the dispute is open (your data is preserved per the Terms). Honest mistakes happen — one email to [email protected] usually resolves a charge faster than a dispute.
Payments your guests make to your property go to your own payment account; their refunds follow your property's policies, not this one. Mirage Global Technologies LLC is not a party to those transactions.
Contact for refunds: [email protected] — answered within one business day.
Version 1.0 — effective 26 August 2026.